Our General Terms and Conditions

Version: June 2025
Location: IJmuiden
Owner: Yari de Boer

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1. Applicability

1.1 These terms and conditions apply to all quotations, orders, deliveries, and work performed by DB Dakwerken, unless otherwise agreed in writing.
1.2 Deviations are only binding if they have been confirmed in writing by DB Dakwerken.

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2. Quotations and Agreements

2.1 Quotations are non-binding and valid for 14 days, unless otherwise stated.
2.2 The agreement is concluded upon written acceptance by the customer (including email, WhatsApp, or signed quotation).
2.3 Oral agreements are only valid after written confirmation.
2.4 Price changes due to unforeseen circumstances or material increases will be passed on in consultation.

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3. Advance Payment and Payment

3.1 At the start of the work, DB Dakwerken may request an advance payment of 30–50%, depending on the size of the contract.
3.2 The remaining payment shall be made no later than 14 days after the invoice date.
3.3 In the event of non-payment, statutory interest and collection costs will be charged.
3.4 DB Dakwerken reserves the right to suspend work in the event of payment arrears.

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4. Execution and Additional Work

4.1 Work is performed professionally and in accordance with applicable standards.
4.2 Additional work will only be carried out after verbal or written agreement from the client and will be invoiced separately.
4.3 The customer ensures safe and unobstructed access to the work area.

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5. Materials and Retention of Title

5.1 All materials remain the property of DB Dakwerken until full payment has been received.
5.2 If materials supplied by the customer are used, DB Dakwerken accepts no responsibility for the quality or warranty thereof.

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6. Delivery, Photos and Complaints

6.1 The work will be delivered upon completion, whereby DB Dakwerken takes photos as proof of execution.
6.2 These photos also serve as evidence in the event of disputes or complaints.
6.3 Complaints must be reported in writing within 7 days after delivery, accompanied by a clear description and visual material.
6.4 After this period, the right to free repair lapses, unless there are demonstrable defects.

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7. Warranty

7.1 DB Dakwerken provides a 10-year warranty on complete roof renovations with bitumen or EPDM, provided it is properly maintained.
7.2 Restoration work and minor repairs are covered by a 6-month warranty, unless otherwise agreed in writing.
7.3 The warranty is void in the event of damage caused by third parties, negligent maintenance, or extreme weather conditions.

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8. Leaks and Repairs

8.1 In the event of leaks after work has been carried out, the customer must report these within 48 hours.
8.2 DB Dakwerken investigates whether the cause lies with the work performed. If this is the case, free repair will follow.
8.3 Costs will be charged for external causes (structural defects, overdue maintenance, third parties, storm).
8.4 Damage to the interior or contents is not covered by liability, unless demonstrably caused by gross negligence.

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9. Force Majeure

9.1 In the event of force majeure (such as storm, illness, material shortage, frost, etc.), DB Dakwerken has the right to temporarily suspend or reschedule the work.
9.2 The customer will be informed of this as soon as possible.

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10. Liability

10.1 DB Dakwerken is only liable for direct damage that demonstrably results from negligence during the work.
10.2 Liability is limited to the invoice amount of the relevant assignment.
10.3 DB Dakwerken is not liable for indirect damages such as consequential damages, loss of profit, or emotional distress.

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11. Applicable law and disputes

11.1 All legal relationships are governed by Dutch law.
11.2 Disputes shall be submitted exclusively to the competent court of the place of business of DB Dakwerken.